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Privacy Policy

🐾 Privacy Policy

 

Effective Date: 03 September 2025
Last Updated: 03 September 2025

1. Introduction

Welcome to Hampshire Veterinary Cardiology’s website. We are committed to protecting the privacy and confidentiality of our clients, their pets, and all visitors to our site. This Privacy Policy explains how we collect, use, and safeguard your personal data when you interact with our website or services.

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2. Who We Are

Hampshire Veterinary Cardiology is a clinic specialising in veterinary cardiology, offering outpatient cardiology services for companion animals. Hampshire Veterinary Cardiology is a business provided by Specialist Veterinary Cardiology Consultancy Ltd. Our registered address is: Opus Stables, Manor Ct, Herriard, Basingstoke RG25 2PH

You can contact us at: hvc@cardiospecialist.co.uk; Phone Number: Pending

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3. What Information We Collect

We may collect and process the following types of personal data:

  • Client Information: Name, contact details, and payment information

  • Animal Information: Pet name, species, breed, age, medical history

  • Website Usage Data: IP address, browser type, pages visited, and cookies

  • Communication Data: Emails, contact form submissions, appointment requests

 

4. How We Use Your Information

We use your data to:

  • Schedule and manage appointments

  • Provide veterinary cardiology services

  • Respond to enquiries and provide customer support

  • Improve website functionality and user experience

  • Comply with legal and regulatory obligations

 

5. Legal Basis for Processing

We process your data under the following lawful bases:

  • Consent: When you voluntarily provide information via forms or email

  • Contractual Obligation: To deliver veterinary services you request

  • Legal Compliance: To meet regulatory and professional standards

  • Legitimate Interest: To improve our services and website performance

 

6. Data Sharing and Disclosure

We do not sell or rent your personal data. We may share it with:

  • Veterinary specialists or referral partners (with your consent)

  • IT and website service providers (under strict confidentiality agreements)

  • Regulatory bodies or law enforcement, if legally required

 

7. Data Retention

We retain personal data only as long as necessary for the purposes outlined above, or as required by law. Medical records are stored securely in accordance with RCVS guidelines.

 

8. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data

  • Request correction or deletion

  • Object to or restrict processing

  • Withdraw consent at any time

  • Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise these rights, please contact us at [Insert Email].

 

9. Cookies

Our website uses cookies to enhance user experience and collect analytics. You can manage cookie preferences through your browser settings. For more details, see our Cookie Policy.

 

10. Security

We implement appropriate technical and organisational measures to protect your data from unauthorized access, alteration, or loss.

 

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

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